All online orders will be processed and shipped within 24-48 hours, Monday to Friday. Sak Saum is not responsible for shipping delays due to weather, etc.
If you are not completely satisfied with your Sak Saum purchase, we will gladly accept the return or exchange of unworn, unwashed or defective items within 30 days of receipt of purchase. Items returned for reasons other than manufacturer defect must be in salable condition without evidence of wear and tear. Due to the fragile nature of coconut materials, Sak Saum will not accept responsibility for broken or damaged coconut buttons or materials. Shipping costs are not provided for returns, other than manufacturer defect.
All returns or exchanges must include your original sales receipt, the item(s) in question, and must be returned to Sak Saum through either direct return to a Sak Saum Advocate, or through a shipped return to an authorized location. All return shipments are required to be packaged properly in such a way as to prevent damage to the item. Additionally, notification to Sak Saum of the return must be made prior to the return of the item(s) so we can coordinate the return. Returns received without notification may be returned to sender or remain uncredited until such a time as contact is established, wherein the item will at that time be considered received and the 30-day rule applied.
**ALL Sak Saum products and designs are are owned by Sak Saum For Freedom and Sak Saum Inc. together with Change by Sak Saum, they are NOT to be copied or reproduced.